Citilink Flight Tickets
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Citilink About
Citilink: As one of Indonesia's leading low-cost airlines, it operates under the name PT Citilink Indonesia within the Garuda Indonesia Group. The company's origins date back to the 2000s, and it was restructured as an independent legal entity in 2012. Citilink's headquarters is located at the Garuda City complex of Soekarno-Hatta International Airport in Tangerang, Banten. Citilink's main operational base is Soekarno-Hatta International Airport (CGK), and it also has significant bases in major Indonesian cities such as Denpasar/Bali (DPS) and Surabaya (SUB). Citilink: Although it is not a member of global alliances, it has positioned itself as an independent brand under the subsidiary of Garuda Indonesia. A significant portion of its fleet consists of Airbus A320 family aircraft. The company's fleet, which comprises approximately 55-60 aircraft, includes A320-200, A320neo, and ATR 72 models. Serving 34 cities with 274 frequencies daily, Citilink operates on 70 domestic and international routes. Citilink: Carrying approximately 10-15 million passengers annually, it offers cost-focused services while providing basic catering and flexible package options as a low-cost airline. With hybrid features in some of its products, Citilink occupies an important place in the Indonesian domestic market by offering passengers flexible and affordable travel options. Citilink aims to provide its passengers with a comfortable flight experience through its hospitable service approach and extensive destination network.
Popular departure routes with Citilink
Direct Flights(31)
Denpasar (Bali)Jakarta
7.527 ₺
BanjarmasinSurabaya
BandungDenpasar (Bali)
BalikpapanJakarta
BalikpapanSurabaya
BatamJakarta
BatamMES
BatamPadang
BatamSurabaya
JakartaBanjarmasin
JakartaBalikpapan
JakartaBatam
Connecting Flights(1)
Popular arrival routes with Citilink
Direct Flights(31)
Denpasar (Bali)Jakarta
7.527 ₺
BanjarmasinSurabaya
BandungDenpasar (Bali)
BalikpapanJakarta
BalikpapanSurabaya
BatamJakarta
BatamMES
BatamPadang
BatamSurabaya
JakartaBanjarmasin
JakartaBalikpapan
JakartaBatam
Connecting Flights(1)
Citilink - Destinations
Indonesia9
Banjarmasin, Bandung, Balikpapan +6
Singapore1
Singapore
Citilink - Destinations
Citilink: As one of Indonesia's leading low-cost airlines, Citilink offers a wide destination network to various regions of Asia. The company serves a total of 70 domestic and international routes across 34 cities, reaching a large passenger base. Key operational hubs of Citilink include major centers such as Soekarno-Hatta International Airport (CGK), Denpasar/Bali (DPS), and Surabaya (SUB). These hubs provide passengers with a broad domestic network while also connecting to popular international destinations like Kuala Lumpur, Singapore, and Perth.
Citilink's routes primarily focus on domestic flights within Indonesia, but it also provides access to various destinations across the Asian continent. Although the company does not have significant codeshare partners, being a subsidiary of Garuda Indonesia offers advantages in terms of connecting flights. Seasonal routes are adjusted according to increased demand, especially during holiday and festival periods, thus providing passengers with more flexibility. Citilink's extensive destination network offers an economical and practical option for your travels within Indonesia and Asia.
Citilink - Baggage Policy
Carry-On Baggage: When traveling with Citilink, the carry-on baggage allowance for Economy Class passengers is limited to 7 kg. On Airbus A320 aircraft, the dimensions of this baggage must not exceed 56 x 36 x 23 cm, while on ATR aircraft, it must be 41 x 34 x 17 cm. In addition to the carry-on baggage, a small personal item (such as a handbag or laptop bag) that can fit under the seat may also be carried, but the total weight must not exceed 7 kg.
Checked Baggage: For domestic flights, passengers who purchase tickets through the Citilink website or mobile app, if they are not a LinkMiles member, are entitled to 15 kg of checked baggage. LinkMiles members are entitled to a total of 20 kg (15 kg checked + 5 kg extra) of baggage. Generally, a checked baggage allowance of 10 kg is offered for domestic flights on ATR aircraft. For international flights, usually only a 7 kg cabin baggage allowance is provided, but on some routes, a 20 kg checked baggage allowance is also offered. The weight of a single piece of baggage must not exceed 32 kg, and its dimensions should not be larger than approximately 81 cm in height and 119 cm in width.
Special Baggage: Citilink allows the transportation of special items such as strollers and wheelchairs. Foldable strollers can be carried in the cabin if they meet the 7 kg and 56 x 36 x 23 cm limits. Charges and transportation conditions may vary for other special baggage such as sports equipment and musical instruments. For excess baggage, you can purchase additional baggage allowance by paying an extra fee at the airport.
Citilink - Check-in & Seat Selection
Check-in Options: When traveling with Citilink, you can complete your online check-in via the website or the "Citilink" or "BetterFly Citilink" mobile application. Online check-in starts 48 hours before the flight and continues until 30 minutes prior. In some major airports, this period can be extended to 45 minutes. By using the mobile application, you can receive an e-boarding pass after check-in and use it from your phone. Self check-in kiosks and baggage drop counters at the airport typically open at least 3 hours before departure; they close 30 minutes before for domestic flights and 60 minutes before for international flights. Additionally, traditional check-in is also available at airport counters.
Seat Selection: At Citilink, seat selection is generally subject to a fee on basic fares. However, passengers purchasing more flexible or specific packages (e.g., Green Eco, Green Plus) can select standard seats for free. Seat selection is offered during online check-in, and passengers can take advantage of premium seat options such as extra legroom or exit row seats. These types of seats are usually offered for an additional fee and can make your journey more comfortable.
Citilink - Meal Service
Citilink Airlines: Due to its low-cost service, meals and beverages are generally provided for a fee in Economy Class. Passengers can purchase snacks and hot/cold beverages by pre-ordering through in-flight sales or the Pre-Book Meals (PBM) system. On long-distance or specific flights, passengers may be offered a simple sandwich or snack along with a cold drink. All meals offered are halal certified, which is a significant advantage for Muslim passengers.
Vegetarian options are offered in limited availability through the PBM system, while vegan and kosher options are generally not available. If you have special dietary needs, you can choose from approximately 2-3 categories. Passengers who purchase Business-like premium packages are provided with a more comprehensive set of hot meals and beverages for free. Other passengers can pre-select their menus through Citilink's BetterFly app or website.
Citilink - Loyalty Program
Citilink's loyalty program, LinkMiles, offers various advantages to frequent travelers. To register for this program, Citilink's website or certain membership platforms can be used. With LinkMiles, you can earn miles or points based on your ticket class on Citilink flights; the earning rate is generally higher in higher fare classes. The points you earn can be redeemed for Citilink flight tickets, seat upgrades, extra baggage, and various additional services. The program offers different membership levels such as Basic Member, Silver, and Gold. Higher-tier members can benefit from privileges like priority check-in, extra baggage allowance, and priority boarding. Although Citilink collaborates with its parent company Garuda Indonesia, it operates LinkMiles with an independent structure and works with a limited number of partners.
Citilink - Travel Classes
Economy Light / Super Hemat: This package is one of Citilink's most basic options, offering passengers only cabin baggage allowance. You can generally travel with around 7 kg of cabin baggage. Seat allocation is not provided, and there is no complimentary meal service; however, snack or purchasable food options are available on domestic flights. Changes and cancellations are quite limited and are usually subject to additional fees.
Economy Regular / Value: This travel package typically includes a free check-in baggage allowance of 20-23 kg. Discounted or sometimes free options may be offered for seat selection. Additionally, more flexible rights are granted for ticket changes and cancellations, although extra fees and fare differences may apply for these services. Some flights also include light meal service, which can make your journey more comfortable.
Citilink - Cancellation & Changes
Cancellation Policy: At Citilink, cancellation policies vary depending on the fare or package type you purchased your ticket with. Cancellations are generally restricted for promotional and low-cost tickets, while refunds are possible with certain deductions for more flexible packages. A 24-hour free cancellation is not usually a standard practice and is often limited to seasonal campaigns. Therefore, it is recommended to carefully review the cancellation policies when purchasing your ticket.
Change Rules: Date and route changes for Citilink tickets can generally be made up to 4 hours before the flight time. Name change options may be limited. During the change process, passengers are typically charged an administrative fee of at least 150,000 IDR, and if applicable, the fare difference between the new ticket and the old ticket is requested. Flexible ticket options may offer fewer restrictions for changes.
Refund Process: Refund requests can be made through Citilink's official refund site or via the call center. If the ticket was purchased through Citilink, the passenger must upload their identification and payment documents. The refund process can take anywhere from a few business days to a few weeks, depending on the bank and payment method used. In the case of a no-show, a large portion of the fare may be forfeited for many ticket types; however, some corporate and promotional products may offer an "anti-hangus" guarantee.
Citilink - Seat Comfort & Entertainment
Seat Comfort and Legroom: Citilink's Airbus A320 economy class seats typically offer a legroom of 76-79 cm and a width of 43-45 cm. These seats have a standard recline angle and are covered with fabric material. Passengers traveling in Business Class or with GreenUp options enjoy a wider seat structure with approximately 96-102 cm of legroom and a width advantage of 47-51 cm. These seats provide more recline and comfort, making your journey more enjoyable.
In-Flight Entertainment: As a low-cost airline, Citilink generally does not offer personal screens or advanced in-flight entertainment systems on its short-haul flights. Entertainment is mostly provided through announcements and printed magazines. On long-haul flights, when wide-body aircraft are used, there may be a limited number of central entertainment screens and USB/power outlets available at some seats. Wi-Fi service is not provided on these flights, so passengers may prefer to watch their own content on personal devices.
Citilink - Special Services
Unaccompanied Minor Service: Citilink offers a mandatory unaccompanied minor (UM) service for children aged 5-12 and an optional service for those aged 13-16. This service includes a special tracking and accompaniment system to ensure that children can travel safely and comfortably. The details of this service are determined at the time of booking and may be offered for an additional fee.
Pregnant Passenger Policy: Pregnant passengers traveling with Citilink are accepted on board with a doctor's report starting from the 32nd week. For those in the 36th week and beyond, more specific health documents may be required for flight permission. In case of unfitness for flight, there is a right to request a refund based on the doctor's report.
Assistance for Disabled Passengers: Passengers needing wheelchair or mobility assistance will receive the necessary help from Citilink when they inform about this situation during the booking process. This service can be arranged in advance for easier movement at the airport.
Other Services: For passengers traveling with infants, a limited number of baby cradles can be reserved on long-haul flights. VIP/CIP lounge services and greeting facilities are offered through ground services at major airports and are generally subject to an additional fee. Additionally, priority boarding is available for Business Class passengers and participants of certain membership programs.
Citilink - Pet Transport Policy
Cabin Pet Transport: Citilink generally does not allow pets to be transported in the cabin, in line with the common practice of low-cost carriers within Indonesia. Therefore, there is no cabin transport option for small pets.
Cargo/Baggage Section Transport: Pets are typically transported in the cargo section, and it is expected that the total weight, including the cage, exceeds cabin standards. In this case, a sturdy and ventilated cage suitable for transporting live animals is required.
Required Documents and Rules: When traveling with pets on Citilink, documents such as a health certificate (a veterinary report issued within the last 10-14 days), current vaccination records (especially rabies vaccination), and for international travel, microchip and passport/identity records are required. Special policies may apply for guide and support animals. It is recommended to contact the airline in advance for the reservation process.
Citilink - Travel Tips
When traveling with Citilink, it is advisable to purchase your ticket as early as possible; this gives you an advantage for better prices and seat selection. If you have flexible travel dates, you can find better deals by choosing weekday flights or early morning departures. In seat selection, you might consider the exit rows for extra legroom. At the airport, pay attention to which terminal your flight will depart from, as Citilink usually operates from specific terminals. If you have connecting flights, plan your waiting times at the transfer airport by being mindful of the connection duration. You can check in through Citilink’s mobile app, track your flight information, and easily make changes; this makes your travel more comfortable.
The information on this page about Citilink is for general informational purposes only. Airlines may change their baggage rules, travel classes, cancellation/change policies and other services without prior notice. For the most current and accurate information, please visit the official Citilink website. Tripuck cannot be held responsible for any changes to this information.
Last updated: July 25, 2026
Citilink - Contact Information
Frequently Asked Questions
Carry-On Baggage: When traveling with Citilink, the carry-on baggage allowance for Economy Class passengers is limited to 7 kg. On Airbus A320 aircraft, the dimensions of this baggage must not exceed 56 x 36 x 23 cm, while on ATR aircraft, it must be 41 x 34 x 17 cm.
Check-in Options: When traveling with Citilink, you can complete your online check-in via the website or the "Citilink" or "BetterFly Citilink" mobile application. Online check-in starts 48 hours before the flight and continues until 30 minutes prior.
Citilink operates flights from many domestic and international airports. Check the popular routes section on our page for current route information.
Citilink ticket prices vary by route and date. The current lowest fare starts from $170. Use the search box above for the latest prices.
Citilink Airlines: Due to its low-cost service, meals and beverages are generally provided for a fee in Economy Class. Passengers can purchase snacks and hot/cold beverages by pre-ordering through in-flight sales or the Pre-Book Meals (PBM) system.
Citilink's loyalty program, LinkMiles, offers various advantages to frequent travelers. To register for this program, Citilink's website or certain membership platforms can be used.
Cancellation Policy: At Citilink, cancellation policies vary depending on the fare or package type you purchased your ticket with. Cancellations are generally restricted for promotional and low-cost tickets, while refunds are possible with certain deductions for more flexible packages.
Cabin Pet Transport: Citilink generally does not allow pets to be transported in the cabin, in line with the common practice of low-cost carriers within Indonesia. Therefore, there is no cabin transport option for small pets.
