Question 1

What is travel insurance?

Accepted Answer

Travel insurance is a policy that covers costs arising during your trip, such as sudden illness, accidents, emergency medical treatment, lost baggage and trip cancellation. It is valid only for the date range you select.

Question 2

Is travel insurance mandatory for a Schengen visa?

Accepted Answer

Yes. Schengen visa applications require health insurance valid across the entire Schengen area, with a minimum coverage of €30,000, covering your whole stay. Policies sold on Tripuck for travel abroad meet these requirements.

Question 3

When will I receive my policy?

Accepted Answer

Your policy is issued immediately after payment is approved and sent to your email as a PDF. You can also download it from your order page. This usually takes 1-2 minutes.

Question 4

What does travel insurance cover?

Accepted Answer

Standard policies cover medical treatment for sudden illness and accidents, emergency dental care, medication, medical transport and repatriation. Depending on the product, baggage loss/delay, trip cancellation, lost passport and Covid-19 coverage may be included. Full coverage details are shown on the quote screen.

Question 5

Is Covid-19 treatment covered?

Accepted Answer

Products with Covid-19 coverage are listed separately. Policies marked "Covid included" cover Covid-19 related treatment costs during your trip, within the policy limits.

Question 6

Do I get a refund if my visa is refused?

Accepted Answer

Policies with visa refusal coverage can refund the premium if you provide the consulate refusal letter. This coverage is not included in every product, so choose a policy marked "Visa refusal included".

Question 7

Can I buy insurance with my passport instead of a national ID?

Accepted Answer

Yes. Global travel insurance products can be issued with a passport number for travellers without a Turkish national ID. Simply select your residence and destination country on the quote form.

Question 8

Can I insure more than one person in a single policy?

Accepted Answer

Yes. Increase the traveller count on the quote form to insure multiple people in one transaction. You will need identity or passport details for each insured person.

Question 9

Is there an age limit?

Accepted Answer

Most products apply standard pricing for ages 0-65. Premiums differ for travellers over 65 and some coverage limits may change. Once you enter the date of birth, eligible products and prices are listed automatically.

Question 10

Can I cancel my policy?

Accepted Answer

If you request cancellation before the trip and before the policy start date, a refund may be issued under the insurer's cancellation terms. After the policy has started, cancellation and refunds are generally not possible.

Question 11

Is my payment secure?

Accepted Answer

Insurance purchases on Tripuck are processed with 3D Secure through our insurance partner Tamamliyo. Your card details are never stored on Tripuck servers.

Travel Insurance FAQ

Buy Travel Insurance

Couldn't find your question?