Shenzhen Airlines Flight Tickets
11 countries · 82 cities
Shenzhen Airlines About
Shenzhen Airlines: Shenzhen Airlines is an airline company founded in 1992, with its headquarters at Shenzhen Bao'an International Airport in Guangdong Province, China. Shenzhen Airlines, which made its first flight on September 17, 1993, is currently the fifth largest airline in China. With a partnership with Air China, Shenzhen Airlines expanded its global reach by joining Star Alliance in 2012. Operations: The airline has operational hubs at major airports such as Beijing Capital, Guangzhou Baiyun, Kunming Changshui, and Nanning Wuxu, with Shenzhen Bao’an as its main hub. These strategic locations allow the company to create a wide flight network. Its fleet consists of over 200 passenger aircraft, primarily including Boeing 737 and Airbus A330, A320, and A319 models. Together with its subsidiary Kunming Airlines, the total number of aircraft reaches approximately 230. Passenger Services: Carrying around 40 million passengers annually, Shenzhen Airlines has a wide network not only for domestic flights within China but also for international routes. Its flight network includes all provincial capitals and major cities in China, as well as regions such as Hong Kong, Macau, and Taiwan, along with distant destinations like the United Kingdom, Japan, Korea, Southeast Asian countries, and Melbourne. Offering baggage, catering, and connection options, Shenzhen Airlines provides comfortable and comprehensive services to its passengers as a full-service airline.
Popular departure routes with Shenzhen Airlines
Direct Flights(60)
Popular arrival routes with Shenzhen Airlines
Direct Flights(60)
Shenzhen Airlines - Destinations
China71
Baotou, Zhoushan, Luzhou +68
Japan2
Tokyo, Osaka
Australia1
Melbourne
Thailand1
Bangkok
Hong Kong1
Hong Kong
Vietnam1
Ho Chi Minh City
South Korea1
Seoul
Taiwan1
Taipei
Singapore1
Singapore
Malaysia1
Kuala Lumpur
Macau1
Macau
Shenzhen Airlines - Destinations
Shenzhen Airlines: As the fifth largest airline in China, it has a wide destination network.
Shenzhen Airlines: With a total of over 230 aircraft, it carries approximately 40 million passengers annually.
Shenzhen Airlines: The company operates flights to nearly all provincial capitals and major cities within China.
Shenzhen Airlines: In addition, it offers a wide range of services internationally.
Shenzhen Airlines: Regular flights are available to regions such as Hong Kong, Macau, and Taiwan, as well as to Japan, Korea, and Southeast Asian countries.
Shenzhen Airlines: While providing flights to major hubs in Europe, such as London, intercontinental destinations include cities like Melbourne.
Shenzhen Airlines: Shenzhen Bao’an International Airport serves as the airline's main hub, while airports such as Beijing Capital, Guangzhou Baiyun, Kunming Changshui, and Nanning Wuxu are also important operational centers.
Shenzhen Airlines: As a member of Star Alliance, it has a wide codeshare network and offers extensive connection opportunities through significant partners like Air China.
Shenzhen Airlines: This network structure provides passengers with easy access to many destinations worldwide.
Shenzhen Airlines - Baggage Policy
Hand Baggage / Cabin Baggage: When traveling with Shenzhen Airlines, each passenger in Economy Class is entitled to carry one hand baggage of up to 5 kg. The dimensions of the cabin baggage should generally not exceed 20 x 40 x 55 cm. Business Class passengers may have a larger hand baggage allowance. The cabin baggage allowance is limited to personal items under the seat and overhead baggage space.
Checked Baggage: Shenzhen Airlines generally allows Economy Class passengers a free checked baggage allowance of up to 20 kg. Business Class passengers, on the other hand, have a higher weight allowance, which is typically around 30 kg. There may be specific restrictions on the number and size of bags, but options for purchasing additional baggage allowance are available. For domestic flights, excess baggage fees are calculated per kilogram and are applied based on a certain percentage rate.
Special Baggage: Shenzhen Airlines may apply different rules for special baggage such as sports equipment, musical instruments, and strollers. For example, sports equipment and musical instruments can usually be transported for a specific fee, while strollers and car seats are generally allowed to be carried for free. There may be specific weight and size limits for special baggage, and additional fee schedules may apply for sizes typically ranging from 23-28 kg and dimensions between 158-203 cm.
Shenzhen Airlines - Check-in & Seat Selection
Check-in Options: Shenzhen Airlines passengers can check in online starting 24 hours before departure and it closes 1-2 hours before the flight. Mobile check-in can be done through the Shenzhen Airlines App and WeChat mini program. You can receive your boarding pass as a QR code on your mobile device, print it at home, or collect it from the airport kiosk. At airports, there are self-service kiosks and traditional counter check-in options. For domestic flights, counters usually close 40-45 minutes before departure, while for international flights, they close 60 minutes prior.
Seat Selection: When traveling with Shenzhen Airlines, free basic seat selection can be made during booking for most economy class tickets. For passengers seeking extra comfort, premium seat options such as extra legroom seats, exit row, and front row seats are available, and these are generally subject to an additional fee. Seat selection can also be made during online check-in, allowing you to personalize your travel experience.
Shenzhen Airlines - Meal Service
Shenzhen Airlines: offers complimentary drinks and snacks on all Economy Class flights, while providing optional hot meal service on flights coinciding with main meal times. Business and First Class passengers enjoy a richer variety of meal options with multiple menu choices available. Special meals can be requested and pre-ordered at least 24 hours before departure. These options include vegetarian, vegan, children's, and infant meals. Additionally, some routes offer paid premium meal packages such as "Yunxiang Star Chef" and "Xinxiang Upgrade." These packages are enhanced with light meals, desserts, and beverage options in addition to the complimentary offerings. Passengers can purchase these packages in advance through the app.
Shenzhen Airlines - Loyalty Program
Shenzhen Airlines: Shenzhen Airlines is affiliated with the loyalty program called PhoenixMiles. In this program, you can earn miles based on the distance traveled, booking class, and flight cabin on your Shenzhen Airlines flights. You can use the miles you earn for free ticket purchases, cabin upgrades, and various additional services. The PhoenixMiles program offers various membership levels, including Basic member, Silver, Gold, and Platinum. Higher levels include privileges such as lounge access, priority check-in and boarding, extra baggage allowance, and mile bonuses. PhoenixMiles collaborates with many airlines that are members of Star Alliance and offers opportunities to earn miles with certain bank or credit cards in China.
Shenzhen Airlines - Travel Classes
Economy Class: Shenzhen Airlines generally offers passengers traveling in Economy Class a cabin baggage allowance of 5-7 kg and a checked baggage allowance of 20-23 kg. There are hot or cold meal options and beverage service available throughout the flight. Seat selection for Economy Class tickets is usually free or can be done for a small fee. The conditions for ticket changes and refunds may vary depending on the type of ticket; lower-priced tickets offer limited or penalized change options, while higher-priced tickets provide more flexibility.
Business Class: In Shenzhen Airlines' Business Class, passengers are granted priority check-in and boarding at the airport. Those traveling in this class typically have a checked baggage allowance of 30 kg or more and a cabin baggage allowance of 8-10 kg. Business Class is noted for its wider and more comfortable seats, as well as special catering services. Additionally, date changes and cancellations can usually be made without penalties or with low fees, providing passengers with greater flexibility.
Shenzhen Airlines - Cancellation & Changes
Cancellation Policy: Shenzhen Airlines applies different policies for ticket cancellations based on the booking class. No fee is charged for ticket cancellations in J/G/Y classes, while approximately 5% of the ticket price is deducted in C/D/Z/R classes. A 10% deduction is applied in E/B/M/U/H/Q/V classes, and a 20% deduction is applied in W/S/T/L/P/A/N/K classes. However, cancellations made very close to departure may incur deductions of up to 80%. For international tickets sold in mainland China, if there are at least 14 days before the flight, an unconditional full refund is offered within 2 hours of purchase.
Change Rules: Shenzhen Airlines allows changes to dates or routes within the validity period of the ticket. In many classes, such as J/C/D, date changes can be made free of charge, with only any fare difference payable. A change fee applies to each transaction, and in the case of multiple segment changes, only the highest change fee is charged.
Refund Process: Refunds are processed through the channel where the ticket was purchased and must be requested within the validity period of the ticket, no later than 180 days following the end of this period. No refund fee is charged for infant tickets, while a discounted refund fee applies to child tickets. In the case of a no-show, the ticket may be completely forfeited in some fare rules. Refunds are made according to the original payment method.
Shenzhen Airlines - Seat Comfort & Entertainment
Seat Comfort and Legroom: Shenzhen Airlines typically offers economy and business class options on narrow-body Airbus and Boeing aircraft. In economy class, the seat pitch is approximately 76-81 cm, with seat width varying between 44-46 cm. The seats provide standard recline options and generally offer mid-level comfort. Business class seats provide more space, with a seat pitch of 97-102 cm and a width of 50-55 cm, allowing passengers a comfortable travel experience. In this class, seats can recline further and are equipped with footrests and wide side tables. Some aircraft feature "recline" type seats, while others have wider "cradle" style seats.
In-Flight Entertainment: On Shenzhen Airlines' short-haul domestic flights, overhead or cabin-wide screens are used instead of personal screens. These flights typically offer audio channels and magazine/newspaper services. On selected long and medium-haul aircraft, personal touch-screen displays are available at the back of the seats, providing passengers with access to movies, series, a music library, and children's content. However, in-flight Wi-Fi is not yet standard across the entire fleet, and free access is available on some aircraft.
Shenzhen Airlines - Special Services
Unaccompanied Minor Service: Shenzhen Airlines offers an unaccompanied minor service for children traveling alone. This service is mandatory for children aged 5-12 and optional for those aged 12-18. The service application must be made at the time of ticket purchase and is valid for certain routes. The application must be submitted by 15:00 the day before the flight. During the service for unaccompanied minors, identification documents for the children and a form to be filled out by the parent are required.
Pregnant Passenger Policy: Shenzhen Airlines has travel policies for pregnant passengers. A medical form may be requested starting from the 28th week of pregnancy, while a detailed health report is required between the 32nd and 36th weeks. Generally, flights are not permitted for singleton pregnancies at 36 weeks and above and for multiple pregnancies at 32 weeks and above.
Assistance for Disabled Passengers: Shenzhen Airlines provides free wheelchair and escort assistance for disabled passengers. To avail of this service, a request must be made at the time of booking or prior to the flight. This service can also be utilized during the check-in process at the airport.
Other Services: For families with infants, there are baby crib spaces available in certain front seats on the aircraft. The use of the crib requires the baby's weight to be approximately under 10-11 kg and prior reservation is necessary. Additionally, Shenzhen Airlines offers special services such as priority boarding, meet and greet services, and group booking support for VIP and CIP passengers. Loyalty program members and upper cardholders can benefit from these services alongside business class passengers.
Shenzhen Airlines - Pet Transport Policy
Cabin Pet Transport: It is not possible to transport pets in the cabin when traveling with Shenzhen Airlines. All small animals must be transported in the cargo hold.
Cargo/Baggage Hold Transport: Shenzhen Airlines only accepts pet dogs and cats in the cargo hold. The total weight of each container must not exceed 32 kg, and a single animal must not weigh more than 14 kg. In the same container, three animals from the same litter or two animals that can live together may be transported.
Required Documents and Rules: A valid animal health certificate is required for animals transported in the cargo hold. There is no specific information regarding the policy for guide and support animals. Reservations must be made within an eight-hour time frame (08:00 - 20:00). Passengers must be at the airport at least 120 minutes before departure for check-in procedures. Shenzhen Airlines is not responsible for any illness, injury, or death that may occur during the transportation of animals.
Shenzhen Airlines - Travel Tips
When planning your trip with Shenzhen Airlines, you can find cheaper tickets by booking early and increase your chances of selecting your preferred seat. If you are flexible with your dates, flights on weekdays are often more affordable. For seat selection, if you need extra legroom, you might prefer the exit rows. Additionally, seats at the front of the plane can allow for quicker disembarkation. Shenzhen Airlines typically uses Terminal 3 at Shenzhen Bao'an International Airport; in this terminal, you can enjoy a comfortable waiting experience with lounge access. For connecting flights, try to choose your connecting flights from the same terminal to minimize waiting times. With Shenzhen Airlines' mobile app, you can check in, track your flight status, and store your boarding pass on your phone, saving you time.
The information on this page about Shenzhen Airlines is for general informational purposes only. Airlines may change their baggage rules, travel classes, cancellation/change policies and other services without prior notice. For the most current and accurate information, please visit the official Shenzhen Airlines website. Tripuck cannot be held responsible for any changes to this information.
Last updated: August 04, 2026
Shenzhen Airlines - Contact Information
Frequently Asked Questions
Hand Baggage / Cabin Baggage: When traveling with Shenzhen Airlines, each passenger in Economy Class is entitled to carry one hand baggage of up to 5 kg. The dimensions of the cabin baggage should generally not exceed 20 x 40 x 55 cm.
Check-in Options: Shenzhen Airlines passengers can check in online starting 24 hours before departure and it closes 1-2 hours before the flight. Mobile check-in can be done through the Shenzhen Airlines App and WeChat mini program.
Shenzhen Airlines operates flights to 82 cities in 11 countries. China, Japan, Australia are among its most popular destinations.
Shenzhen Airlines ticket prices vary by route and date. The current lowest fare starts from $71. Use the search box above for the latest prices.
Shenzhen Airlines: offers complimentary drinks and snacks on all Economy Class flights, while providing optional hot meal service on flights coinciding with main meal times. Business and First Class passengers enjoy a richer variety of meal options with multiple menu choices available.
Shenzhen Airlines: Shenzhen Airlines is affiliated with the loyalty program called PhoenixMiles. In this program, you can earn miles based on the distance traveled, booking class, and flight cabin on your Shenzhen Airlines flights.
Cancellation Policy: Shenzhen Airlines applies different policies for ticket cancellations based on the booking class. No fee is charged for ticket cancellations in J/G/Y classes, while approximately 5% of the ticket price is deducted in C/D/Z/R classes.
Cabin Pet Transport: It is not possible to transport pets in the cabin when traveling with Shenzhen Airlines. All small animals must be transported in the cargo hold.
