HK Express: As a low-cost airline based in Hong Kong, HK Express offers affordable flights to many destinations in Asia. Transitioning to a low-cost carrier on October 27, 2013, HK Express is recognized as Hong Kong's only low-cost airline. The airline's main operational hub is Hong Kong International Airport, and by 2026, it has moved all operations to Terminal 2 of the airport.
The airline operates independently as a low-cost carrier, without being a member of any major global aviation alliance. Its operations are primarily concentrated in Japan, South Korea, Taiwan, and the Southeast Asia region. According to official data, HK Express operates flights to approximately 20-30 destinations, and this number may vary with the airline's continuously updated network.
The HK Express fleet focuses on narrow-body aircraft, primarily consisting of the Airbus A320 family (A320-200, A320neo, A321neo). The total number of aircraft is around 30-35. The annual passenger capacity typically ranges from 4-8 million passengers in normal years, which is in line with the scale of low-cost regional carriers. With its low-cost airline model, HK Express provides economical and comfortable flight experiences by offering affordable travel options to its passengers.
HK Express Airways: HK Express Airways is a low-cost airline based in Hong Kong, primarily focusing its operations on destinations within Asia. The airline operates flights to many popular destinations in Japan, South Korea, Taiwan, and Southeast Asia. With a total of 20 to 30 destinations, it has an extensive route network in these regions.
HK Express's main operational hub is Hong Kong International Airport, which offers many transfer opportunities. However, since the airline is not part of major airline alliances, it has limited codeshare partnerships. Seasonal routes are offered, particularly aimed at holiday destinations in Asia, providing passengers with different travel opportunities during certain times of the year.
Among the most popular routes are Tokyo, Osaka, Seoul, and Taipei. These destinations offer ideal options for both business and leisure travelers. HK Express caters to a wide passenger base with its low-cost structure, facilitating travel across the Asian continent.
HK Express Airways - Baggage Policy
Cabin Baggage: Passengers traveling with HK Express Airways can carry one bag weighing up to 7 kg as cabin baggage. This bag must not exceed the dimensions of 56 x 36 x 23 cm. Additionally, each passenger may also bring one personal item measuring 40 x 25 x 20 cm. This personal item must be placed under the seat. Items exceeding the cabin baggage allowance can be converted to checked baggage at the gate for an additional fee.Checked Baggage: Checked baggage options offer passengers different weight limits. Generally, they can be purchased in pieces of 20 kg or 32 kg. The weight of each piece of baggage must not exceed 32 kg, and the total dimensions must not exceed 158 cm. Additional baggage services are subject to fees and are non-refundable or non-cancellable. Passengers can purchase their baggage allowances during flight booking or afterwards.Special Baggage: HK Express Airways allows the transport of special baggage such as sports equipment and musical instruments. These items are generally accepted as checked baggage as long as they meet the appropriate size and weight requirements. It is also possible to transport items such as strollers and wheelchairs. If these items do not comply with cabin rules, they can be checked in as baggage for an additional fee.
HK Express Airways - Check-in & Seat Selection
Check-in Options: With HK Express, you can start your online check-in process 48 hours before departure and continue until 75 minutes before departure. You can complete this process via hkexpress.com or the HK Express App mobile application. Self-service kiosks and traditional counters available at most airports can also be used for check-in. Since counters typically close 45-60 minutes before departure, it is recommended to arrive at the airport at least 2 hours in advance. You can use your boarding pass as a QR code on your mobile device, on a printed A4 paper at home, or as a printed card obtained at the airport.Seat Selection: At HK Express, seat selection may be either paid or free depending on the fare category you purchased. In the most economical classes, seats are assigned randomly, while in standard and higher classes, you can select your seat in advance. You also have the option to choose your seat during the online check-in process. If you are looking for more comfort, you may prefer seats with extra legroom or those located in the emergency exit row; these types of seats are typically offered for an additional fee. Premium seats are located in the front rows and provide a wider space, making your journey more comfortable.
HK Express Airways - Meal Service
HK Express: As a low-cost airline, it does not offer free meal service on its flights. Economy Class passengers can enjoy a variety of snacks available on board, but all food and beverages are provided for a fee. Prior to the flight, main meal orders can be placed online through "Manage My Booking" at least 24 hours in advance. The menu includes options such as dim sum sets, Pad Thai, Japanese bento boxes, and Hong Kong-style rice dishes. Additionally, sandwiches, ready-to-eat snacks, hot and cold beverages, and alcoholic drinks can be purchased on the plane. For special dietary needs, while vegetarian options may occasionally be available on the menu, categories for medical or religious special meals such as halal or kosher are not guaranteed. Therefore, it is recommended to review the menu carefully if you have special requirements. Consumption of food and beverages brought from outside is not permitted during the flight.
HK Express Airways - Loyalty Program
HK Express Airways' loyalty program is offered under the Cathay Membership Programme as Asia Miles. Through this program, you can earn miles on your flights and certain expenditures. By using the Standard Chartered Cathay Mastercard®, you can earn 1 Asia Mile for every HKD2 spent. Additionally, there is an opportunity to earn an extra 2667 Asia Miles when you reach certain spending targets.
You can earn rewards with Asia Miles in two different ways: "Miles Plus Cash" and "Full Miles for Flight Ticket." With the "Miles Plus Cash" option, you can purchase your flight tickets and additional services (baggage, meals, seat selection, HK Express Priority) using at least 2000 miles and cash. With the "Full Miles for Flight Ticket" option, you can purchase tickets solely with miles and enjoy a 20 kg checked baggage allowance, meals during the flight, seat selection, and priority services with these tickets. This program offers flexibility and benefits to frequent travelers.
HK Express Airways - Travel Classes
Economy: HK Express's Economy class offers a basic travel experience. This class includes basic seat reservation and total fee. However, a fee of HKD 580 applies for date or time changes. Name changes are non-transferable and route changes are not permitted. Ticket cancellations and refunds are generally not possible. In case of late check-in or failure to board the aircraft on time, the reservation is canceled. An additional fee of HKD 280 is charged for infants under two years old. For passengers missing the first flight segment, the return flight remains valid, but no refund is provided for the first segment. Services such as meals, extra baggage, or seat selection in this class may generally incur additional charges. More information and opportunities regarding extra services and privileges can be expanded with other packages offered by the airline.
HK Express Airways - Cancellation & Changes
Cancellation Policy: HK Express, as a low-cost airline, is not flexible with general ticket cancellations. Most ticket fares, fuel surcharges, and service fees are generally non-refundable. However, in some exceptional cases, particularly for bookings made from certain countries, you may receive a limited refund by paying a fixed cancellation fee if you cancel at least 48 hours before departure. Cancellations made less than 48 hours before departure are subject to higher penalties. HK Express does not offer a 24-hour free cancellation option on its tickets.Change Rules: Ticket changes are generally possible until a certain period before the flight departure. However, a fare difference may need to be paid for date and time changes, and an additional change fee may apply. Route and name changes are quite limited, as is common among low-cost carriers, and these changes at HK Express are also subject to strict rules.Refund Process: In refund processes, the ticket price is generally not refunded; only a portion of the taxes may be refunded. In the case of a no-show, a large portion of the ticket price is forfeited, and only a portion of the taxes can be reclaimed. The duration of refund processes can typically take several weeks, and it is common for the payment to be made using the original method.
HK Express Airways - Seat Comfort & Entertainment
Seat Comfort and Legroom: HK Express Airways aircraft offer Economy Class seats with a legroom of typically 71-76 cm and a seat width of 43-46 cm. The seats are designed ergonomically to provide a comfortable travel experience even on long flights. Usually covered in fabric, these seats enhance comfort with a slight reclining feature. The airline, which does not offer Business Class or Premium class, primarily operates low-cost and short-haul flights.In-Flight Entertainment: As a low-cost airline, HK Express does not provide in-flight personal entertainment systems. Therefore, passengers are advised to meet their entertainment needs through their own devices. The airline also does not offer Wi-Fi service, making it even more important for passengers to download their own content before the flight. There are also no connection points such as USB or electrical outlets at the seats, so it will be beneficial to ensure your devices are fully charged.
HK Express Airways - Special Services
Unaccompanied Minor Service: HK Express does not offer unaccompanied minor service. Children aged 2-12 must travel accompanied by an adult over the age of 18. Infants under 2 years old are required to travel with a parent or a legal guardian over the age of 18 throughout the entire journey. Infants are not accepted for travel within the first seven days after birth.Pregnant Passenger Policy: For pregnant passengers, a medical report is not required for travel until the 27th week of a singleton pregnancy. Between the 28th and 35th weeks, a doctor's report stating "fit to fly" issued within the last 7-10 days is required. Travel is not accepted from the 36th week onwards. For multiple pregnancies, this limit is reduced to approximately the 32nd week.Assistance for Disabled Passengers: HK Express provides special assistance services at the airport and up to the aircraft door for passengers needing wheelchair or other mobility assistance. Advance notice is required to utilize this service. Passengers traveling with a personal or security assistant are not permitted to sit in emergency exit rows.Other Services: HK Express does not offer additional services such as baby cribs or beds. Limited options are available for VIP/CIP services, such as priority boarding. Special reservation services are available for passengers traveling in groups, but it is recommended to contact the airline for details.
HK Express Airways - Pet Transport Policy
Cabin Pet Transport: HK Express Airways unfortunately does not transport pets in the cabin. Therefore, there is no option to take your pet in the cabin during your travel.Cargo/Baggage Section Transport: Similarly, this airline does not transport pets in the cargo or baggage section either. Alternative transportation methods should be considered for all pets, large or small.Required Documents and Rules: Since pets cannot be transported with HK Express Airways, documents such as veterinary health certificates, vaccination records, or microchips are not required. There may be special policies for guide or support animals, but standard pet transportation services are not offered. It is important to keep this in mind when planning your travel.
HK Express Airways - Travel Tips
It is recommended to make early reservations to catch the best ticket prices when traveling with HK Express Airways. Setting flexible travel dates can help reduce costs. In seat selection, you may prefer the exit rows for legroom and quick disembarkation. If you want a peaceful journey, seats in the front row, where there is less movement on the plane, can be a good option. HK Express usually operates from Terminal 1 of Hong Kong International Airport. For a time-saving and stress-reducing experience on connecting flights, you can check your flight updates and gate information using the mobile app. The mobile app also offers features such as online check-in and digital boarding passes, making your travel easier.
The information on this page about HK Express Airways is for general informational purposes only. Airlines may change their baggage rules, travel classes, cancellation/change policies and other services without prior notice. For the most current and accurate information, please visit the official HK Express Airways website. Tripuck cannot be held responsible for any changes to this information.
Cabin Baggage: Passengers traveling with HK Express Airways can carry one bag weighing up to 7 kg as cabin baggage. This bag must not exceed the dimensions of 56 x 36 x 23 cm.
Check-in Options: With HK Express, you can start your online check-in process 48 hours before departure and continue until 75 minutes before departure. You can complete this process via hkexpress.
HK Express Airways operates flights to 28 cities in 9 countries. China, Japan, Philippines are among its most popular destinations.
HK Express Airways ticket prices vary by route and date. The current lowest fare starts from $148. Use the search box above for the latest prices.
HK Express: As a low-cost airline, it does not offer free meal service on its flights. Economy Class passengers can enjoy a variety of snacks available on board, but all food and beverages are provided for a fee.
HK Express Airways' loyalty program is offered under the Cathay Membership Programme as Asia Miles. Through this program, you can earn miles on your flights and certain expenditures.
Cancellation Policy: HK Express, as a low-cost airline, is not flexible with general ticket cancellations. Most ticket fares, fuel surcharges, and service fees are generally non-refundable.
Cabin Pet Transport: HK Express Airways unfortunately does not transport pets in the cabin. Therefore, there is no option to take your pet in the cabin during your travel.